Current Mood: 
Grumpy & 
Screaming
Netzero: how can I help you, Miss Peng?
Me: I would like to cancel my account. (saying it very polite)
Netzero: ok, Miss Peng, may I know the reason to cancel?
Me: I had switch to DSL now.
Netzero: oh, Miss Peng you had been with us for over 2.5 yrs. We decide to give u one more month free as a backup ISP. If you are unhappy about your current ISP, u can always jump online using Netzero, blah, blah, blah…………..
Me: So is this free? Actually I don’t need any backup service. May I just cancel?
Netzero: Oh, Miss Peng. It is free, you know internet couldn’t never be stable all the time. Backup ISP is…………..blah, blah,blah
Me: I have no money to keep two accounts, also I don’t need two internet ISP (no money, so don’t ask more)
Netzero: Oh, Miss Peng. It is ok, it is free for one month. You can decide later if you want to come back with us…………blah, blah, blah
Me: Can I just cancel it? I don’t need any backup service.
Netzero: oh Miss Peng, why don’t u just try it for one month free? You can always call in anytime to cancel it……………..blah, blah, blah.
Me: I don’t have time to call in. I just want to cancel it today (get on my nerd now)
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Blah, blah, blah.……………………………………
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Netzero: Oh, Miss Peng. It only takes few mins to call us. Since you had been with us so long, we want to give you some special service. We will extend it to March 11. you can call back anytime between to cancel if you don’t like it.
Me: (few min? I have been on the phone for 15 mins already. Problem not been solved) I am very busy I can’t always be on the phone Could you just cancel it? If I like Netzero I will call back go sign up later if I want.
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Netzero: Oh, Miss Peng, if you are busy, we can extend it to May 11. give you more time to try it. In that time, if you decide to come back with us……………blah, blah, blah
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Me: Ok, listen. I don’t need any backup service. I just wanna cancel my account TODAY and I don’t want to call in again. If you keep extend my service I will be very unhappy about Netzero and never come back. (sounds like very mad)
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Netzero: Ok, Miss Peng. Your account has been canceled effective today.
April says:
January 31st, 2007 at 3:19 pmjust trying their best to keep a customer ^.^
but sorry to hear you have to face this frustration 4 too long..:)
phuong says:
February 1st, 2007 at 8:07 pmOhhhh, this is so funny. Can’t believe they kept you on the conversation for so long, but you should have get the free service and see how it is. hehehe.
the north face says:
February 2nd, 2007 at 1:33 amYou would be done quickly if you went up the volume of your voice when you were talking.^o^
April says:
February 2nd, 2007 at 9:25 amOR because he likes your sweet voice. (~_*)
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Natasha private blog says:
August 16th, 2007 at 6:59 pmNatasha…
nice article, I like it….
Brayden private blog says:
August 23rd, 2007 at 8:04 amBrayden…
very nice blog, I like it so much!…
phuong says:
January 10th, 2008 at 9:57 pmhey, finally you left me a comment in so long.